I lost my phone. What now?

Sign in to your account on orlivpn.com from another device and remove the lost phone. It can’t connect to Orli VPN again, and its place on your plan is freed.

Last checked 8 November 2026 · Orli VPN 1.0 · iOS 17 or later

Step by step.

  1. On another phone, tablet or computer, go to orlivpn.com and tap Sign in.
  2. Sign in to your account.
  3. Tap Devices.
  4. Find the lost phone. Check the date it was Added and its Exit country.
  5. Tap Remove next to it.
  6. Tap Remove this device.

Can’t sign in without your phone?

On the sign-in page, tap Email me a sign-in code. If your phone had your authenticator app, tap Can’t use your authenticator?

Find or erase the phone.

Apple’s Find My can show where your phone is, or lock or erase it. Use it on another Apple device, or at icloud.com/find.

Your plan.

Your plan carries on as before. Paid in the App Store? It belongs to your Apple Account, not to the phone.

If you find it again.

Orli VPN on it can’t connect as it is. Email us and we’ll help you set it up again.

If it didn’t work.

  • Not sure which device is the lost one? Email us from your account’s email address, and we’ll help.
  • Can’t sign in at all? Email us at help@orlivpn.com from your account’s email address.