Terms of service.

01Who we are.

Orli VPN is run by Molcode S.R.L., a company registered in Romania (trade register no. ROONRC.J2018001990330, VAT no. RO40301070), at Humorului 82, Șcheia, Suceava, 727525, Romania. In these terms, “we” and “us” mean that company, and “you” means the person who holds the account.

You can reach us by email at help@orlivpn.com.

02Your account.

• You need an account to use Orli VPN, and you must be at least 13 to have one. If you are under 18, you need the permission of a parent or guardian.
• Use an email address you can open. We send it codes and notices about your account, and you confirm it before you can add a device or pay.
• Keep your password, passkeys and authenticator app safe. If you think someone else has signed in, change your password and choose “Sign out everywhere” in Settings.
• You can delete your account at any time in Settings. The privacy policy says what that removes and what we keep.

03Subscriptions and renewal.

Orli VPN is a paid subscription. There is one plan with every feature, and you choose to pay monthly or yearly.

• Your subscription renews automatically at the end of each period, at the same price, until you cancel.
• On our website you pay by card through Stripe, in US dollars, with tax included. In the App Store, Apple charges you in your currency, and Apple’s terms apply to that payment.
• If our price changes, we email you before your next renewal, and you can cancel before the new price applies. In the App Store, Apple also tells you, and asks for your agreement where its rules require it.
• If a card payment fails, your access continues for up to 16 days while the card is tried again. Update your card in your account before then; otherwise access stops until a payment succeeds.
• On our website you can switch between monthly and yearly once every 30 days.
• Our website won’t start a second subscription while one renews. If you end up with two, for example one on the website and one in the App Store, we email you so you can cancel one. Each is charged separately until you do.

04Managing and cancelling.

• Bought on our website: open your account to update your card, see your invoices, switch plan or cancel. These open Stripe’s own pages.
• Bought in the App Store: on your iPhone or iPad, open Settings, tap your name, then Subscriptions. Apple manages these subscriptions, so we can’t cancel them for you.
• When you cancel, the subscription doesn’t renew, and you keep Orli VPN until the end of the period you paid for. Cancelling doesn’t refund that period, except as our refund policy or the law provides.
• Deleting your account cancels a subscription bought on our website straight away. It doesn’t renew, and it isn’t refunded except as our refund policy provides. Deleting your account doesn’t cancel an App Store subscription; it renews until you cancel it in iOS Settings.

05Your devices.

• You can set up Orli VPN on up to three devices.
• To add another device when you have three, remove one in your account. Its place is free once that device has disconnected.
• If you lose a device, remove it in your account, and we withdraw its access.

06Fair use.

Use Orli VPN lawfully, and only where using a VPN is allowed. Some countries restrict VPNs, so check before you travel. Don’t use it to:

• break the law, or help someone else break it;
• attack, scan or overload other networks or computers, or get into them without permission;
• send spam, or spread malware or phishing;
• infringe other people’s rights, including copyright;
• interfere with Orli VPN or other customers’ use of it, or get around the device limit;
• copy, decompile or reverse-engineer the app or the service, except where the law allows it;
• probe, scan or test the security of Orli VPN without our permission (to report a security problem, email help@orlivpn.com);
• use bots or scripts to sign up, sign in or use our website, except through an app you connected to your account;
• collect or publish lists of our servers’ addresses;
• sell, rent or resell access to Orli VPN.

We don’t watch what you do through Orli VPN, and we don’t keep activity logs. If we receive a credible report that these rules were broken, we may suspend access while we look into it.

07Streaming and websites.

We don’t promise that any particular streaming service, website or app will work through Orli VPN, in any country or at any time. Some services block VPN connections or limit where you can watch. Your agreements with them still apply, so check their terms.

08What Orli VPN does.

Orli VPN keeps your connection private between your device and our servers. It doesn’t stop scams, viruses or fake websites, and it doesn’t make you anonymous to the services you sign in to. See what a VPN doesn’t do.

09Availability.

We work to keep Orli VPN running well, but we don’t promise that it will always be available, uninterrupted or at a particular speed, and we don’t offer a service level agreement. We may pause it for maintenance, and the countries and servers we offer can change.

10Suspension and ending.

• You can stop at any time: cancel your subscription, and delete your account in Settings if you wish.
• We may suspend or end your access if you break these terms, if a payment isn’t made, or if the law requires it. Where we can, we tell you first and say why.
• We can’t provide Orli VPN where sanctions of the European Union or the United Nations forbid it.
• If you dispute a card payment with your bank, that subscription stops renewing and the access the payment bought ends.
• If we ever stop offering Orli VPN, we first stop new subscriptions and renewals, and we keep it working until the end of every period already paid for. If we ever have to stop sooner, we email you at least 30 days ahead and refund the unused part of payments made on our website. Apple handles refunds for App Store payments.

11Our responsibility.

Nothing in these terms limits our responsibility where the law doesn’t allow it, such as for fraud, or for your rights as a consumer and under data-protection law.

Otherwise, we aren’t responsible for losses we couldn’t reasonably foresee, for events outside our reasonable control, or for the websites and services you reach through Orli VPN. Our total responsibility for any claim is limited to what you paid us in the 12 months before it.

12Connected apps.

You can connect an AI assistant, such as ChatGPT or Claude, to your account. It can then do what you allowed when you connected it. Anything that costs money happens only on Stripe’s own page, after you confirm it there. You can disconnect it at any time in Settings. The terms of the company that runs the assistant apply to your use of it.

13The app from the App Store.

If you get the Orli VPN app from the App Store, Apple’s terms for apps and in-app purchases also apply, and Apple’s standard licence agreement for apps is the app’s licence. These terms cover your account and your subscription.

14Changes to these terms.

The version and date at the top of this page say which terms apply. Before a change that matters takes effect, we email you at least 30 days ahead, and you can cancel before then if you don’t agree. Corrections that change nothing for you apply when we publish them.

15Law and disputes.

These terms are governed by the law of Romania, and disputes go to the courts of Suceava, Romania. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you can also bring a claim in its courts. If a court decides that part of these terms can’t apply, the rest still does.

If something goes wrong, please email us first at help@orlivpn.com. You can also contact Romania’s consumer protection authority, ANPC (anpc.ro), or use its scheme for settling consumer disputes out of court, SAL (anpc.ro/sal).