Refunds and cancelling.
If you paid on our website, we give a full refund within 30 days of your first payment. If you paid in the App Store, Apple decides refunds. You can cancel at any time, and you keep Orli VPN until the end of the period you paid for.
Paid on our website.
- Your first payment: a full refund if you ask within 30 days of it. This applies once per account.
- A yearly renewal: a full refund if you ask within 14 days of the renewal.
- Monthly renewals aren’t refunded. Cancel before the next one instead.
To ask, email help@orlivpn.com from the address of your account. We refund the card you paid with, through Stripe. Your bank may take a few days to show it.
A refund ends the access that payment bought, straight away. It doesn’t cancel your subscription by itself, so ask us to cancel it too, or cancel it in your account.
Paid in the App Store.
Apple charged you, so Apple decides refunds under its own terms. Ask at reportaproblem.apple.com. We can’t refund App Store payments ourselves.
When you ask Apple for a refund, Apple may ask us about it. We answer only if you turned on “Share refund information with Apple” in your account; the privacy policy says what we tell Apple.
Cancelling.
- Paid on our website: open your account and choose Cancel. Stripe’s page cancels it at the end of the period you paid for.
- Paid in the App Store: on your iPhone or iPad, open Settings, tap your name, then Subscriptions. Cancel at least 24 hours before the period ends, or Apple may renew it.
- After you cancel, you keep Orli VPN until the end of that period, and it doesn’t renew. Cancelling alone doesn’t refund the period.
- Deleting your account cancels a subscription paid on our website straight away, with no refund unless you ask for one under this policy. It doesn’t cancel an App Store subscription, which renews until you cancel it in iOS Settings.
Your right to withdraw in Europe.
If you live in the European Union, the European Economic Area or the United Kingdom, the law gives you 14 days from the day you subscribe on our website to withdraw, without giving a reason. You ask us to start your subscription straight away, so if you withdraw, we refund what you paid less the days you used.
Our refund policy gives you more: for your first payment, a full refund if you ask within 30 days. To withdraw or ask for a refund, email help@orlivpn.com from your account’s address and say so. You can use the form below, but you don’t have to.
App Store purchases follow Apple’s terms, which include this right where the law requires it.
Withdrawal form.
Fill in and send this form only if you want to withdraw from your contract.
- To: Molcode S.R.L., Humorului 82, Șcheia, Suceava, 727525, Romania, help@orlivpn.com
- I give notice that I withdraw from my contract for the following service: an Orli VPN subscription.
- Subscribed on:
- Name:
- Email address of the Orli VPN account:
- Address:
- Signature (only if you send this form on paper):
- Date:
Disputed payments.
Please email us before you dispute a card payment with your bank; a refund is usually quicker. If you do dispute a payment, the access it bought ends and the subscription stops renewing, even if the dispute is later decided in our favour.
Questions.
Email help@orlivpn.com. Orli VPN is run by Molcode S.R.L., Humorului 82, Șcheia, Suceava, 727525, Romania. The terms of service say more about subscriptions and renewal.