Help
How can we help?
Step-by-step answers for Orli VPN on iPhone and iPad. Can’t find yours? Email us at help@orlivpn.com.
Top questions.
How do I set up Orli VPN on my iPhone?
Get Orli VPN from the App Store, sign in, choose a plan and a country, then press the button. When the app says Protected, you’re connected.
Is it safe to allow the VPN configuration?
Yes. Every VPN app has to ask this once, and allowing it doesn’t give Orli VPN your photos, files or saved passwords.
How do I change country?
Tap the location at the bottom of the Orli VPN screen and choose another country: the UK, Germany, the Netherlands or Romania. Then press the button to connect through it.
Orli VPN won’t connect. What can I do?
Check that your internet works without the VPN, then try again, and try another country. If it still won’t connect, email us the reference Orli VPN shows.
How many devices can I use?
Up to three iPhones or iPads on one plan, and each one you set up takes a place, connected or not. To add a fourth, remove one you no longer use.
How do I cancel?
Paid in the App Store: cancel in your iPhone’s Settings. Paid by card on our website: cancel in your account on orlivpn.com. Either way, you keep Orli VPN until the end of the period you paid for.
Can I get a refund?
Paid on our website: yes, a full refund if you ask within 30 days of your first payment, or 14 days after a yearly renewal. Paid in the App Store: Apple decides refunds, and you ask Apple.
Does Orli VPN keep logs?
We don’t keep activity logs: not the websites you visit, what you do on them, your DNS lookups or the contents of your traffic. We keep what runs your account, such as your email address, your devices, and your subscription and payment records.
Still stuck?
Email us at help@orlivpn.com. Say which iPhone or iPad you have and what you see on the screen. A person reads every message.