Check that your internet works without the VPN, then try again, and try another country. If it still won’t connect, email us the reference Orli VPN shows.
Last checked 8 November 2026 · Orli VPN 1.0 · iOS 17 or later
Step by step.
- If the app has said Connecting for a long time, press the button to stop.
- Open Safari and load a website, to check your internet works without Orli VPN. If it doesn’t, try another Wi-Fi network or mobile data.
- Press the button in Orli VPN again, and wait for Protected.
- Still not connected? Tap the location at the bottom of the screen and choose another country.
- Press the button again.
If the internet stops while you’re connected.
While Orli VPN is on, your whole connection goes through it. If websites stop loading while it says Protected or Connecting, press the button to disconnect, then connect again.
If a red message appears.
It says what happened and what to try. Tap Try again if it offers it. If it shows a Reference, tap Email support. The email it writes holds only that reference, which helps us find the problem.
More things to try.
- Restart your iPhone.
- Update iOS in Settings → General → Software Update, and update Orli VPN in the App Store.
- Add the VPN configuration again. In Settings → General → VPN & Device Management → VPN, tap the info button (ⓘ) next to Orli VPN, then Delete VPN. Then press the button in Orli VPN and tap Allow.
If it didn’t work.
- If the button stays grey and never says Connecting, see The connect button stays grey.
- If only some websites fail, see A website won’t load with the VPN on.
- Still not connected? Email us at help@orlivpn.com, with the reference if the app showed one.