The connect button stays grey

Read the line under Not connected: it says what Orli VPN needs first, such as signing in, a plan or a country. Do that, then press the button again.

Last checked 8 November 2026 · Orli VPN 1.0 · iOS 17 or later

Step by step.

  1. Open Orli VPN.
  2. Read the line under Not connected.
  3. Do what it says. The lists below explain each message.
  4. Press the button again.

Setting up.

  • Sign in to set up Orli VPN. Press the button and sign in, or create your account.
  • Confirm your email address to continue. Press the button, and type the 6-digit code we emailed you under This device.
  • Choose a plan to connect. Press the button and choose a plan.
  • Choose a location to set up this device. Press the button and tap a country.

Getting ready.

  • Your location is getting ready. Press the button to check again. Wait a moment, then press the button.
  • Press the button to check your location. Press it, and Orli VPN gets ready.

A country can’t take you.

  • The line says a country is full right now or is closed for planned work. Tap the location at the bottom and choose another country.
  • Your plan doesn’t include this location right now. Choose another country.
  • Orli VPN can’t connect right now. Try again soon. Wait a few minutes, then press the button again.

This device needs help.

If it says This device can’t connect any more. or This device needs help to connect again., email us at help@orlivpn.com, and we’ll help you set it up again.

A red message about the VPN profile.

The VPN profile couldn’t be checked. means your iPhone didn’t add the VPN configuration. Press the button, and tap Allow when your iPhone asks. See Apple’s VPN message.

If it didn’t work.

  • Check that Orli VPN is listed in Settings → General → VPN & Device Management → VPN. If it isn’t, press the button in the app and tap Allow.
  • If a red message shows a Reference, tap Email support, or email us at help@orlivpn.com.