Paid on our website: yes, a full refund if you ask within 30 days of your first payment, or 14 days after a yearly renewal. Paid in the App Store: Apple decides refunds, and you ask Apple.
Last checked 8 November 2026 · Orli VPN 1.0 · iOS 17 or later
Step by step.
- Paid on our website? Email help@orlivpn.com from the email address of your Orli VPN account.
- Say you’d like a refund. You don’t need to give a reason.
- We refund the card you paid with, through Stripe. Your bank may take a few days to show it.
What our refunds cover.
- Your first payment: a full refund if you ask within 30 days of it. This applies once per account.
- A yearly renewal: a full refund if you ask within 14 days of the renewal.
- Monthly renewals aren’t refunded. Cancel before the next one instead.
A refund and your subscription.
A refund ends the access that payment bought, straight away. It doesn’t cancel your subscription by itself, so ask us to cancel it too, or cancel it in your account.
Paid in the App Store.
- Go to reportaproblem.apple.com and sign in.
- Tap I’d like to, then Request a refund.
- Choose your reason and tap Next.
- Choose Orli VPN and tap Submit.
Apple says to wait 24 to 48 hours for an answer. We can’t refund App Store payments ourselves.
Please email us first.
Before you dispute a card payment with your bank, email us. A refund is usually quicker. The full rules are in our refund policy.
If it didn’t work.
- Not sure where you paid? See Cancel your subscription, which shows how to tell.
- Questions about a refund? Email us at help@orlivpn.com.